Most support incidents and requests come in via e-mail to CriticalEdgeSupport@CriticalEdgeGroup.com. However, there are times when customers may need or want to pick up the phone and talk to us. We’re all for that: 203.281.0006.

CriticalEdge Group is one of the few companies that has not resorted to the "automated phone attendant". Sometimes, speaking to a live person and being reassured that we will find a solution helps put you at ease and eliminates a lot of stress.

We also learn to understand your own organization’s support needs and tailor our response to fit those needs. Most of all, we strive to do work that will prevent your need for support at all.

**For those customers who want to view information on their own before contacting us, they can also log onto the Microsoft Dynamics GP knowledgebase (CustomerSource) for support and information.

If you are an existing customer, you can click here to enter CustomerSource.