We’re in the customer success business.
And we’ve been doing it for more than 21 years.
| We recommend, develop, and provide integrated Microsoft Dynamics GP (Great Plains) Solutions that enhance our clients’ success. |
| For clients with financial management solution (ERP – Enterprise Resource Planning) needs, we represent Microsoft Dynamics GP (Great Plains), the leading mid-market solution written with the latest Microsoft technologies, including SQL Server and .Net. Beyond the core financial and distribution modules of an ERP solution, Microsoft Dynamics GP offers applications such as fund accounting, human resources, project accounting, manufacturing, eCommerce/eBusiness and Customer Relationship Management (CRM). We’re one of the country’s leading Microsoft Dynamics GP partners, with more than 250 successful implementations in Connecticut alone. |
| Complete, packaged solutions are frequently the best choice for customers, especially at the initial implementation phase. As your needs evolve, CriticalEdge Group can suggest upgrades and new pathways ranging from simple enhancements to complete integration. (See Customization, Application Development and Report Writing for more details). |
| Services Needs Analysis. Before recommending a solution, we always conduct a high-level needs analysis. This review of your business system and processes enables us to determine whether we can successfully address your needs and if so, to begin to determine the best solution. Once you’re on board, a project manager will complete a detailed needs analysis that will form the basis of design and setups, reflecting your current practices or improving them. |
| Hardware recommendation. Once we co-determine the best solution, CriticalEdge Group will recommend a hardware configuration and network that will enable you to reach the solution’s fullest potential. At your request, CriticalEdge can help choose a hardware vendor. Likewise, we can discuss other options such as ISPs, hosting, subscription services, and leasing. |
| Project management. CriticalEdge Group’s Project Management Quality Efforts make our services stand above the rest. The project management team directs consulting services, and provides planning and follow-ups to ensure that all issues are addressed quickly — saving time and money. For more details, see Implementation Methodology. |
| Implementation, installation, setup, upgrades, and updates. Our customers tell us the high quality of our consulting services is what attracts them most. Our staff is experienced with the products, tools, and technologies that make up CriticalEdge’s offerings and, therefore, we have a keen understanding of how to resolve real-life business issues. |
| Training. CriticalEdge Group’s training is the key to teaching your organization how to make the most of your solution. Our consultants are continually trained and evaluated, ensuring effective training for your employees. Recent training classes include SmartList Reporting and Year End Closing. |
| Development. CriticalEdge developers work directly with our consultants, creating cost-effective solutions that are precision-tailored to your unique business needs. Our developers can enhance ”off-the-shelf” software so it can do virtually anything you require. |
Customer service. Customer Service is our highest priority. Timely support, newsletters, user group meetings, classes and seminars reflect our desire to help customers get the most from their solutions. One of the reasons our customers stay with us so long is that we provide the highest quality enterprise-wide solutions and services.
|
| Download File: CriticalEdge Group Tri-fold Brochure |
